Privacy Policy

[Lottie-Lu Giftware] Privacy Policy

Our contact details

Name: Lucy Jack

Address: 6 Quantock Gardens, Healing, Grimsby, North East Lincolnshire

Phone Number: 01472886264

Completed: March 2021

Reviewed: June 2023

E-mail: lottie-lugiftware@hotmail.com

The type of personal information we collect

We currently collect and process the following information:

- Personal identifiers, contacts and characteristics. This includes name and address for shipping, phone number (if given) for direct contact between you as the customer and the owner and email address, which is used for invoices, shipping confirmation and contact about the products/service.

- Email addresses are also stored securely and may be used to send updates and special offer emails, which you can unsubscribe to.

Payment information is transferred through secured payment providers PayPal & Stripe, also Klarna.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

Invoicing, Shipping Confirmation, Notifications and Update/Offer Emails.

We use the information that you have given us in order to fulfil your order and make sure that it reaches the correct customer and destination, in the new condition as it has left us.

We may share name and address information with Royal Mail, DPD, EVRi or ParcelForce, for shipping purposes only.

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Lucy @ lottie-lugiftware@hotmail.com

(b) We have a contractual obligation.

(d) We have a vital interest.

How we store your personal information

Your information is securely stored online in our website and accounting database.

We keep the following details: name, address, email address and telephone number (if supplied) for a year from your last purchase in paper form. We will then dispose of your information by shredding all paper documents.

All information stored within our website is securely kept for three years electronically. Please contact us via email if you wish to withdraw all personal information you have supplied.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at lottie-lugiftware@hotmail.com or via telephone 01472886264 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Lottie-Lu Giftware

6 Quantock Gardens, Healing, Grimsby,

North East Lincolnshire DN41 7AB

Contact Telephone: 01472886264

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk